ProGear will aim to dispatch your order within three business days. If a particular item is unavailable for dispatch within the above timeframes, the customer may be notified and either: 1. The stock will be sent without the items that are unavailable. When the unavailable items become available they will then be sent separately (allow up to 7 days to dispatch). 2. Issue a refund on the unavailable products.

General Shipping Info

 

• We will ship each order to one nominated Shipping Address only
• All orders will be processed once funds have cleared
• We do not deliver outside Australia 

Delivery Terms and Conditions:

• Available shipping options and prices will be displayed at checkout.
• No goods can be shipped to a PO Box
• During free shipping promotions, exclusions may apply to remote areas, including remote islands.
• ProGear reserve the right to change or withdraw free delivery at any time. You will be entitled to a refund or cancellation should you not wish to proceed with the order.
• Shipping quotes and charges for over-size products are based on the receiver having a forklift to unload the shipment at the receiving end.
• Some over-size shipments may require Special Delivery Conditions such as tail-gate truck delivery if the receiver does not have a forklift and this will incur more cost than the standard quoted rates. Please check the product description and ask us for more details if it is not clearly specified on the product.

 

Insurance:

• ProGear does not include insurance as part of any product purchased, this will need to be purchased separately to protect our customers from any lost goods.
• ProGear does not accept liability for any goods lost in transit without insurance.
• Please contact us via email progeartrade@gmail.com to purchase insurance once you have placed your order. Please include your order number.

 

Damaged Goods:

• We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

 

Further Information:

Please do not hesitate to contact one of our staff members to answer any further queries or concerns. The fastest way is to contact us via email progeartrade@gmail.com